If the site got something wrong, such as a request that seemed to go astray, details that were mishandled or an error on a page, write through the contact form. Say who you are, where the home is, about when you sent the request and what went wrong, and someone will review it and reply.

Because the site never signs a basement contract, it cannot step into a dispute with a contractor. Raise trouble over workmanship, cost or documents with the contractor directly, in writing, and hold on to a copy.

If that goes nowhere, public offices handle complaints. Consumer complaints go to the Ohio Attorney General's Consumer Protection Section. Whether someone doing plumbing, mechanical or electrical work at a Dayton address is registered with the City is a question for Building Services, 937-333-3883. For permit concerns, contact Dayton Building Services, Montgomery County Building Regulations at 937-225-4622 for addresses in Riverside, OH or Trotwood, OH, or the permit office serving Oakwood, OH, Miamisburg, OH or Vandalia, OH.

Please also tell the site if a contractor that heard from you through it treated you poorly. A report like that cannot force a refund or decide a dispute, but it weighs on whether that business goes on advertising here.

Ohio law governs this complaints policy.